At GrandMetallic, we are committed to providing our customers with high-quality steel furniture and exceptional service. We understand that there may be situations where you need to return a product or request a refund. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and process refunds. Please read this policy carefully before making a purchase from GrandMetallic.
1. Eligibility for Returns and Refunds:
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within 7 days of receiving the item. Kindly return your purchased items to our distributor or agent.
1.2. Change of Mind: If you have a change of mind about your purchase, you may request a return within 30 days of the delivery date. The returned item must be in its original condition, unused, and with all original packaging.
2. Return Process:
2.1. To initiate a return, please contact our customer support team at [email protected] or call [Customer Support Phone Number] and provide the following information:
- Order number
- Reason for return
- Photos of any damaged or defective items (if applicable)
2.2. Please ensure that the returned item is securely packaged to prevent any damage during transit. We recommend using the original packaging, if available.
2.4. Ship the item to the address provided with the RA number. The customer is responsible for return shipping costs, except in the case of damaged or defective products.
2.5. Once we receive the returned item and verify its condition, we will process your refund or replacement within 7 business days.
3. Refund Process:
3.1. If your return is approved, we will process a refund to your original payment method. Please allow up to 14 business days for the refund to be credited to your account, depending on your financial institution.
3.2. In the case of damaged or defective products, we will offer a full refund, including shipping costs.
4. Exceptions:
4.1. Custom-made or personalized items are non-refundable unless they are damaged or defective.
4.2. Clearance or discounted items are non-refundable.
5. Contact Information:
If you have any questions or need assistance with the refund and returns process, please contact our customer support team:
- Email: [email protected]
- Phone: [Customer Support Phone Number]
6. Changes to the Refund and Returns Policy:
GrandMetallic reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
By making a purchase from GrandMetallic, you agree to abide by this Refund and Returns Policy. We value your business and will do our best to ensure a smooth and satisfactory return and refund experience.
Last Updated: 05/10/2023
Need help?
Contact us at [email protected] for questions related to refunds and returns.